PeopleCert certification
ITIL v4 Foundation course
Online, self-paced ITIL v4 Foundation training with tutor support and the official PeopleCert exam included.
ITIL v4 Foundation introduces the core concepts of IT service management. Learn a shared vocabulary and practical framework for delivering and improving services.
The exam is 40 multiple choice questions in 60 minutes, closed book, with a 65 per cent pass mark, meaning 26 correct out of 40. There are no prerequisites and no prior ITIL knowledge is assumed.
Our price is £649 including the official PeopleCert exam voucher, your course materials, exam simulator and tutor support. No separate exam fee and no registration fee.
What you will learn
Build your understanding of service management concepts, guiding principles, the four dimensions, the service value system and service value chain, and key management practices.
The exam
Straightforward in format, and not a technical exam. It tests whether you understand how service management is meant to work, not how much you can memorise.
There are no scenario simulations. Questions come in standard, list style and missing word formats. Because it is assessed at Bloom's levels 1 and 2, it is testing recall and comprehension rather than analysis, which is why the terminology needs genuine repetition rather than a single read through. People who fail this exam almost always failed on vocabulary, not on understanding.
Price
One price, everything included. No registration fee, no separate exam charge and no cost to access tutor support.
What is included
- Official PeopleCert ITIL v4 Foundation examination
- Full course materials covering the Foundation syllabus
- Exam simulator with timed practice questions
- Tutor support throughout
- Mentor guidance on your wider pathway
- Online access, study at your own pace
Who this is for
Service desk and IT operations staff
If you already work on a service desk, ITIL gives a name and a structure to most of what you do daily. It is one of the fastest ways to make an internal promotion case, because it shows you understand the model rather than just the tickets.
People moving into IT from another field
ITIL is not technical, which makes it unusually accessible. Taken alongside a technical certification such as CompTIA A+ or Network+, it makes a career changer look considerably more credible than either qualification alone.
Business analysts and transformation roles
Anyone working with digital products and services where a shared vocabulary between technical and business teams is the actual bottleneck.
How the course runs
Online and self paced, with real people attached to it.
Study around work
Materials available on any device, 24 hours a day. Most learners complete Foundation in three to six weeks studying part time. No classroom dates to book time off for.
Tutor support
ITIL terminology is the part that trips people up, and it is far quicker to ask someone than to reread the same paragraph. Tutors are there for exactly that.
Mentor support
Separate from tutoring. Someone to talk to about whether Foundation alone is enough for what you are trying to do, what to pair it with, and which further qualifications suit your goals.
Practice before you book
Timed practice questions in the same formats as the real exam, so you sit it once. PeopleCert also sells official mock exams if you want an additional check.
Common questions
What is ITIL v4 Foundation?
It is an entry-level certification covering core IT service management concepts, principles and practices.
Do I need previous ITIL knowledge?
No previous ITIL knowledge is required.
What is the exam format?
40 multiple-choice questions in 60 minutes, closed book. The pass mark is 65%, or 26 correct answers.
How much does the course cost?
The price is £649 including the official PeopleCert exam voucher, course materials, exam simulator and tutor support.
How long does the course take?
Study online at your own pace. Most learners complete Foundation in three to six weeks studying part time.
Which languages are available?
Check the available examination languages with your advisor before booking.
Is ITIL v4 Foundation right for you?
Tell us what you already hold and what you are aiming at. We can help you decide whether this course fits your experience and career goals.
Full details of our accreditations, registrations and terms are on our credentials and evidence page. Official certification information is published by PeopleCert, and where anything on this page differs from theirs, theirs is correct.
The ITIL® 4 Foundation course is provided by Insights, an Accredited Training Organisation of PeopleCert. The course is sold as an integrated training and examination package.