Course2Career Complaints Procedure

At Course2Career, we are committed to maintaining high standards of service. However, we understand that there may be occasions when a student wishes to raise a concern or complaint.

Please read the following carefully before submitting a complaint.

Course2Career will only accept genuine and legitimate complaints that relate to a clear failure in service or breach of contractual obligations.

We do not respond to:

• Unfounded or speculative claims
• Abusive, threatening, or dishonest communication
• Complaints outside the scope of our service or unrelated to the course provided
• Issues that have already been addressed or resolved
• Complaints submitted by individuals who are in arrears or have withheld payment

We reserve the right under UK consumer law to decline to respond to any communication we deem vexatious, fraudulent, or without merit.

To submit a complaint, it must:

• Be in writing
• Include your full name, contact details, and course reference number
• Clearly outline the issue, including dates, names (if applicable), and specific concerns
• Be submitted to: [email protected]

Incomplete or anonymous complaints will not be acknowledged or responded to.

We will acknowledge receipt of your complaint within 5 working days of receiving it.

• Once acknowledged, your complaint will be formally reviewed and investigated by the appropriate department.
• This process may take up to 8 weeks, depending on the complexity of the issue and the availability of records or parties involved.

We will not provide status updates during the investigation period unless additional information is required from you.

A written response will be provided at the conclusion of the investigation. This decision will be considered final unless further legal channels are pursued.

We will not review or respond to multiple complaints regarding the same issue once a final response has been issued.

We reserve the right to:

• Decline or stop engaging with any individual who repeatedly raises baseless or duplicate complaints
• Refuse to investigate complaints from individuals who are in arrears or have made a chargeback
• Ban access to student support services for individuals who misuse the complaints process
• Take legal action where attempts to defraud or harass the company or staff are identified

This is in accordance with UK protections available to businesses, including the Consumer Protection from Unfair Trading Regulations 2008.