What Does an IT Support Technician Actually Do Day to Day in the UK
What Does an IT Support Technician Actually Do Day to Day in the UK
IT Support Technician roles are one of the best entry points into the tech industry.
What does an IT Support Technician do?
An IT Support Technician handles day to day technical issues within a business.
Typical tasks include:
- Fixing hardware and software issues
- Setting up user accounts and devices
- Password resets and access issues
- Supporting Windows and Microsoft 365 apps
- Logging and resolving support tickets
- Escalating complex issues to senior teams
What skills do IT Support Technicians need?
You do not need advanced skills to start, but you do need solid fundamentals.
Key skills include:
- Basic networking knowledge
- Understanding operating systems (especially Windows)
- Troubleshooting and problem solving
- Communication skills
- Customer service and empathy
Is IT Support a good long term career?
Yes. IT Support is often a launchpad into:
- Network engineering
- Cyber security
- Cloud roles
- IT management
Many senior professionals started in IT support because it teaches real-world troubleshooting and how businesses actually use technology.
How long does it take to become job ready?
With structured training, most people are job ready within 6 to 9 months.
Why employers hire beginners
Entry-level roles exist because businesses need junior staff to handle day-to-day issues while senior engineers focus on complex projects and escalations.
How Course2Career prepares you for IT Support roles
Course2Career teaches practical, job-relevant skills alongside certifications, plus CV and interview coaching to help you secure your first role.
If you want a structured path, explore: IT Support Career Programme.
Bottom line
IT Support is one of the smartest and most reliable ways to enter tech in the UK — and it can open doors to higher-paid specialisms as you grow.